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Providence Health & Services RN Case Management Supervisor in Portland, Oregon


Providence is calling an RN Case Management Supervisor (1.0 FTE, Days) to Providence Office Park Portland in Portland, OR.

We are seeking a Case Management Supervisor that will be responsible for the supervision of the daily operations of the Case Management Department, specifically the work of the Clinical Case Managers and Clinical Support Coordinators. This work includes coordination of the Case Management Program, staff supervision and liaison between the department and PMG primary care clinics, specialist offices and contracted health plans.

In this position you will have the following responsibilities:

  • Monitor the daily activities, including scheduling and daily assignments within the Case Management Program. Implement improvement activities. Work in conjunction with the department manager to provide trained and knowledgeable staff to resource the program

  • Supervise staff performance and developmental training including ongoing performance assessment and the development and monitoring of improvement plans according to PHS guidelines. Perform annual performance evaluations for the Case Managers and Clinical Support Coordinators. Recommend hiring and performance management

  • Assist in the hiring process, provide orientation and training and works with individual staff on identified performance issues

  • Assist with the annual performance reviews for the case management staff, under the direction of the department manager

  • Act as a liaison between the department and PMG primary care clinics, specialist offices, and contracted health plans

  • Develop and maintain training materials and workflows for the Case Managers and Clinical Support Coordinators

  • Provide support to Manager in the role of working supervisor

  • Promote effective communication with providers, patients, staff, PMG Administration and PHS departments. Develop and maintain positive interpersonal relationships

  • Actively support and help facilitate regular departmental staff meetings to communicate organizational changes and developments

  • Facilitate team development, team function, and problem solving


Required qualifications for this position include:

  • Graduation from an accredited school of nursing

  • 3 years Clinical experience

  • Demonstrated ability to work cooperatively in a multi-disciplinary team

  • Reliable personal transportation

  • Current state of Oregon RN licensure

  • Current Oregon or Washington driver's license

  • Current recognition by a national professional organization in case management at time of hire or obtained within 2 years of hire date

Preferred qualifications for this position include:

  • Bachelor’s Degree on Nursing, or related field

  • Home health, skilled nursing facility and/or community health nursing

  • 1 year Supervisory experience

  • Washington RN license

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Nurse Lead/Supervisor/Manager

Location: Oregon-Portland

Req ID: 249779