Providence Health & Services Nurse Manager - Neonatal Intensive Care Unit/NICU in Portland, Oregon
Providence is looking a RN Manager Clinical Operations (1.0 FTE, Day Shift) to Providence St Vincent Medical Center in Portland, OR
The Nurse Manager of Clinical Operations embraces a spirit of continual improvement and possesses a relentless drive towards excellence. They are accountable for the 24/7 operations of their defined unit(s). The Nurse Manager is accountable for the quality of care delivered and outcomes of areas under their leadership. The Nurse Manager establishes an environment where healing and wellness are optimized and the core values of the organization are realized for both our patients and caregivers. The Nurse Manager leads effective care delivery through strong caregiver engagement, wise use of resources, and compassionately holding others accountable for their behaviors and actions. The Nurse Manager assembles and develops effective teams of caregivers and leads these teams in a complex and changing environment. The Nurse Manager establishes and sustains collaborative inter-professional relationships in service to Providence Health & Services (PH&S) strategic plans.
Nurse Managers are accountable for unit adherence to all applicable laws, regulations, policies, contracts, procedures, and standards of performance. The Nurse Manager develops and mentors their direct reports and plans for succession. Nurse Managers are informed by the highest level of evidence available when developing standards and modifying care delivery systems. They actively support PH&S system, region, and local strategic priorities and programs.
In this position you will have the following responsibilities:
The Nurse Manager is accountable for the quality and safety of the care delivered for their area of responsibility:
Ensures that the unit meets or exceeds standards of performance in quality measures.
Ensures that the unit meets or exceeds standards for continual regulatory readiness
Actively directs and engages in quality improvement activities
Escalates issues of safety and quality proactively; especially regarding high risk situations.
Complies with policies for reporting and addressing quality care concerns (i.e. Unusual Occurrence Reports (UORs), serious safety events and sentinel event reporting).
Proactively scans the environment to ensure safe practice is upheld
Identifies potential safety issues and implements proactive plans to prevent occurrences
Holds caregivers accountable for following safe practice.
The Nurse Manager is accountable to actively engage caregiver teams for their area of responsibility:
Fosters a healthy work environment through an approachable and visible presence.
Engages with direct reports on a personal level and shows concern for them as human beings.
Effectively communicates and manages change, including leading caregivers through complex work structures and workflows.
Encourages caregivers' active participation in unit based councils and other shared decision making teams.
Seeks and provides timely feedback.
Responds to caregiver needs.
Keeps teams informed.
Creates an environment of trust and cooperation.
The Nurse Manager is accountable for the wise stewardship of resources for their area of responsibility:
Effectively advocates for the resources necessary for unit operations and patient care.
Creates and implements efficient staffing plans.
Minimizes the use of high-cost resources (overtime, premium pay, agency, etc.).
Uses data to proactively plan for unit staffing coverage.
Effectively and strategically plans for volume changes and makes appropriate adjustments.
Responds to variance in designated timeframes.
Keeps leaders apprised of budgetary challenges.
Actively participates in the planning, implementation, and monitoring of budgets.
The Nurse Manager is accountable to achieve patient experience outcomes for their area of responsibility:
Motivates team to achieve standards and benchmark performance for patient care experience.
Demonstrates and role models compassionate, relationship-based care.
Actively supports system strategies to achieve patient experience outcomes; shares evidence-based best practices with others in a spirit of collaboration.
Addresses patient experience concerns in a timely manner.
Demonstrates skill in compassionate conflict resolution.
The Nurse Manager is accountable to actively develop the caregivers they lead:
Offers constructive feedback and encouragement; actively takes the initiative to coach and develop caregivers.
Works in partnership with education and caregivers to develop ongoing competency validation programs
Ensures their team meets education and competency requirements
Provides a strong visible leadership presence.
Actively manages and documents the performance of caregivers.
Required qualification in this position include:
Bachelor's degree in Nursing
Five (5) years nursing with experience in progressive leadership roles.
Active Oregon state RN license
Current Basic Life Support (BLS) card
American Heart Association Basic Life Support (AHA-BLS) for Health Care Provider required within 6 months of hire
Master's degree in related field
Formal coursework in management, finance, and other administrative subjects
National certification in area of specialty
About Providence in Oregon
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Nurse Lead/Supervisor/Manager
Req ID: 278583